Frequently Asked Questions (FAQ)
What is Vermont American’s Lifetime Replacement Policy?
Where can I purchase Vermont American products that are not available at my local retailer?
How do I request replacement parts for Vermont American products that have missing or damaged parts?
How do I get a Vermont American product catalog?
How do I get help with a Vermont American product I am having trouble using?
How do I get a replacement for a lost instruction manual?
How do I apply for a job with Vermont American?
Is it necessary to register products made by Vermont American for the warranty to be effective?
What is Vermont American’s Lifetime Replacement Policy?
A Vermont American product will provide complete satisfaction for the life of the product or it will be replaced free of charge. If one of our products does not provide complete satisfaction, please return it to the place of purchase for a replacement. Products not accepted for return at the original place of purchase may also be sent for replacement to Robert Bosch Tool Corporation, Attention: Product Warranty, 1980 Indian Creek Road, Lincolnton, NC 28092. Products that are worn due to excessive use or products that fail due to abuse will not be replaced.
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Where can I purchase Vermont American products that are not available at my local retailer?
You can find Vermont American products at your local hardware, home center, or home improvement retail outlets. Visit the Where to Buy section of our website to locate a retail location by ZIP code, or for a list of online retailers that carry our products.
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How do I request replacement parts for Vermont American products that have missing or damaged parts?
Contact us by filling out the form located on this site. Be sure to include the item number (found in the owner’s manual) of the missing or damaged part. You may also telephone the Customer Service Department at 800-742-3869 between 8:00 AM and 7:00 PM EST Monday through Friday.
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How do I get a Vermont American product catalog?
To request a hard copy, contact us by filling out the form located on this site. Be sure to include your full mailing address. You may also telephone the Customer Service Department at 800-742-3869 between 8:00 AM and 7:00 PM EST Monday through Friday.
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How do I get help with a Vermont American product I am having trouble using?
Email us to explain the problem you are having. You may also telephone the Customer Service Department at 800-742-3869 between 8:00 AM and 7:00 PM EST Monday through Friday.
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How do I get a replacement for a lost instruction manual?
Some instruction manuals are available for download in PDF format. Click here to see if the manual you need is posted on our website. If not, contact us by filling out the form located on this site. Be sure to indicate the item number of the product for which a manual is requested. You may also telephone the Customer Service Department at 800-742-3869 between 8:00 AM and 7:00 PM EST Monday through Friday.
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How do I apply for a job with Vermont American?
Visit http://www.boschtoolcareers.com/ to learn about employment opportunities.
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Is it necessary to register products made by Vermont American for the warranty to be effective?
No.
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